OUR POLICIES

At Shelby Valet Parking Services, we are committed to providing a seamless, secure, and professional valet experience. Our policies ensure transparency, safety, and customer satisfaction for all clients and guests.

​

Vehicle Handling and Safety

Trained and Insured Staff

• Our valet attendants undergo rigorous training in luxury vehicle handling and are fully insured for added peace of mind.

Careful Parking Procedures

• Every vehicle is parked safely and securely, following designated parking guidelines to avoid damage.

Key Management

• Guest keys are handled with strict security measures and stored safely until vehicle retrieval.

​

Guest Experience & Responsibility

Professional Service

• Our team ensures a courteous and elegant experience for all guests.

Lost & Found

• We are not responsible for lost or left-behind personal belongings in vehicles. Guests should remove all valuables before handing over their cars.

Time Efficiency

• We strive for fast and smooth valet service, ensuring minimal wait times for vehicle retrieval.

​

Pricing & Payment Policies

Transparent Pricing

• Our rates are based on event type, location, and service duration.

Contract Discounts

• We offer special discounts for long-term contracts and recurring bookings.

Payment Methods

• We accept cash, credit/debit cards, and digital payments for convenience.

​

Liability and Damage Policy

Vehicle Damage

• While our attendants handle every car with care, Shelby Valet Parking Services is not liable for pre-existing damages, minor scratches, or mechanical issues.

Incident Reporting

• Any incidents or concerns must be reported immediately to our onsite manager or customer service team.

​

Booking and Cancellation

Advance Booking

• We recommend booking at least a week in advance for major events to ensure availability.

Cancellation Policy

• Cancellations must be made at least 48 hours in advance to avoid cancellation fees.